Last updated: Sept 8, 2018
Security of funds and user information is our top priority. Our security team is continually improving our end-to-end security measures, improving auditing processes, and reducing the 'attack surface' of our infrastructure. Please note that we cannot disclose too many details of the security measures implemented on the platform for security and proprietary reasons.
2-Step Verification on All Accounts
In addition to your username and password, you'll enter a code from your mobile phone (Google authenticator) or email, adding an extra layer of security for your account.
Advanced verification tools to monitor the integrity of your account
Always up-to-date Linux systems to host the platform
Our servers network is protected using always up-to-date software and the best possible practices.
Automatic backup of the database once a day
Once a day, the database of the platform is backed up, encrypted and compressed as an archive.
Protection from DDoS attacks
We are protected by automatic Distributed Denial of Service protection to ensure that trading cannot be halted by outside attacks.
Where we have given you (or where you have chosen) a username and password which enables you to access our Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone. You must log out when you leave our Platform protected by a password. We recommend closing the browser completely and re-opening it before accessing other websites over the internet
You understand and acknowledge that generally, information published on a blockchain (including, without limitation, transactional information) is susceptible to public disclosure since any blockchain ledger is publicly accessible. As a result, Digital Asset transactions, whether executed on the Platform or otherwise, are not truly anonymous. Similarly, the balance and transaction history of any public Digital Asset address can also be viewed by the public at large. Further, the information relating to a public Digital Asset address can also be correlated / matched with technical information automatically collected over the internet, in order to ascertain your identity. Also, data- analysis techniques can be used on a blockchain to identify information about you. You understand and acknowledge that we cannot be held liable for any loss of your information sustained due to the inherent lacunas of blockchain technology.
In the event you have any questions or concerns, or wish to file a grievance or complaint, or wish to provide feedback, please contact us at https://support.coindelta.com/support/how-to-create-submit-a-ticket.html with a thorough description, and we will try to resolve it. You may also contact us at the address below:
Our mailing address is Bitfair Technologies Private Limited, Ground B, Midas Tower, Hinjewadi Phase 1, Pune, MH – 411057.