Last updated: Sept 8, 2018

To help us create a pleasant community for all ages, please follow our rules for chat:

  • No excessive swearing, name-calling, or other inappropriate language.
  • No offensive messages (sexist, racist, sexual comments, or offensive comments about sexual orientation, religion, or nationality).
  • No "spamming" chat with nonsense/junk messages (No referral links).
  • No sharing personally identifiable information about another user (ex. real full name or address).
  • Explicitly mentioning name of other exchange, product and individuals.
  • No influencing people in buying and selling, No false information and No exaggerating about prices.

All reports of chat abuse are first reviewed by our Support team, and if confirmed, will result in the following punishments:

  • 1st Offense: Warning
  • 2nd Offense: 24 Hour Chat Mute
  • 3rd Offense:48 Hour Chat Mute
  • Any further offenses: Permanent Chat Mute


Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your data transmitted to the Platform. Any transmission is at your own risk. Once we have received your information, we use the procedures and security features as provided under the terms of this Privacy Policy to try to prevent unauthorised access.

Where we have given you (or where you have chosen) a username and password which enables you to access our Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone. You must log out when you leave our Platform protected by a password. We recommend closing the browser completely and re-opening it before accessing other websites over the internet

You understand and acknowledge that generally, information published on a blockchain (including, without limitation, transactional information) is susceptible to public disclosure since any blockchain ledger is publicly accessible. As a result, Digital Asset transactions, whether executed on the Platform or otherwise, are not truly anonymous. Similarly, the balance and transaction history of any public Digital Asset address can also be viewed by the public at large. Further, the information relating to a public Digital Asset address can also be correlated / matched with technical information automatically collected over the internet, in order to ascertain your identity. Also, data- analysis techniques can be used on a blockchain to identify information about you. You understand and acknowledge that we cannot be held liable for any loss of your information sustained due to the inherent lacunas of blockchain technology.


In the event you have any questions or concerns, or wish to file a grievance or complaint, or wish to provide feedback, please contact us at with a thorough description, and we will try to resolve it. You may also contact us at the address below:

Our mailing address is Bitfair Technologies Private Limited, Ground B, Midas Tower, Hinjewadi Phase 1, Pune, MH – 411057.