Dear user,

This is a final reminder! We are extending the deadline to May 15. On May 15 at 11:59:59 PM, we will suspend all our services. You are strongly advised to withdraw your funds before that.

Q. WHERE CAN YOU WITHDRAW YOUR FUNDS?

Either you can withdraw your funds to an exchange or you can use a mobile wallet. Few of the most popular exchanges are Binance, Bitfinex, Coinbase, Okex, HitBTC or Kucoin.
If you would like to use a mobile wallet, please have a look at Trust Wallet or Coinbase Wallet.

Q. WHAT ARE THE STEPS FOR CRYPTO WITHDRAWAL

Step 1: Decide to which exchange you want to transfer coins and create an account on that exchange.
Step 2: After creating account, go to that exchange’s wallet. Choose coin which you want to transfer and get the deposit address of that exchange for that coin. The deposit addresses are different for all the users, so you need to get you personal deposit address of that particular coin. (In case of some coins like XRP, EOS, KRM you will also get an TAG/Label which is critical for transferring funds)
Step 3: Now, go to your Coindelta wallet > Choose that coin which you want to withdraw > Click on withdraw
Step 4: Enter the amount which you want to withdraw and the deposit address of that exchange. If required, enter the TAG/Label as well. If you have 2FA enabled, you need to enter 2FA OTP as well.
Step 5:Place the withdrawal request.
Step 6: Now, you will receive a withdraw authorisation email. You need to authorise the withdrawal request within 30 minutes. After authorisation, it will be transferred to another exchange.

You need to follow the same steps for each currency.

Our telegram group is no longer available. So please beware of Fake Telegram Admins. We are not providing support on Telegram. The only way to reach out to us is support page. Our support email ID is support@coindelta.com

Q. HOW CAN YOU WITHDRAW YOUR CRYPTO TO YOUR BANK ACCOUNT?

You cannot directly withdraw your cryptocurrenices to your bank account. In case you want us to convert your crypto funds with INR, please fill out the form at convert my crypto with INR form. We will exchange your crypto with INR and authorize it to your bank account. Please note that this process may take upto a week. So, please fill the form at the earliest.

Q. WHAT HAPPENS TO YOUR FUNDS AFTER MAY 15, 2019?

Running cryptocurrencies wallet infrastructure incur significat cost. If you fail to withdraw your funds by May 15, 2019, we may penalize your cryptoccurencies holdings on Coindelta. The penalty fee may be used to support server cost as well as running the support operations. The fee may vary from 1-10% every month. Therefore, we strongly advise you to withdraw your funds or fill out the conversion form before the deadline.

With regards,
Your Coindelta Team