This is to bring to your attention that Coindelta features (login, manage orders, view wallets etc) will no longer be available starting from SEPTEMBER 16, 2019. But you can still withdraw your funds. Please read all the below FAQs very carefully.
Q. WHAT DOES IT MEAN FOR YOU?
This means that starting from September 16, 2019, you will no longer be able to login to your Coindelta account and access your wallet. If you wish to withdraw your funds, your request will be taken by sending an email to support@coindelta.com. PLEASE NOTE THAT THIS IS THE ONLY WAY TO WITHDRAW YOUR FUNDS.
Q. 1% CUSTODY FEE STARTING FROM OCTOBER 1, 2019.
After October 1, there will be a 1% monthly custody fee from your total funds. In case the value of total funds is less than Rs. 3,000 (cryptocurrency prices will be referred from that day only), there will be a flat fee of funds worth Rs. 30 from your respective wallets. Those fee will be proportional to the amount stored into every non-zero wallet you have with us. This custody fee will be deducted from your holding at the end of every month. If you do not wish to pay the custody fee, you are advised to withdraw your funds before October 1, 2019. Please send an email to support@coindelta.com and we will assist you with your withdrawal.
Q. WHY ARE WE IMPLEMENTING A CUSTODY FEE ON YOUR HOLDINGS WITH US?
It's been more than 5 months since we announced the termination of Coindelta. We have kept increasing the deadline to allow you to withdraw your funds over time. It's expensive to safely store keep your funds as well as to provide your support on time. Therefore, a custody fee is required to support your funds in case you do not withdraw them before October 1, 2019. If you do not wish to be charged for your funds, please email us at support@coindelta.com before October 1, 2019, and we will assist you with your withdrawals.
Q. WHAT SHALL YOU DO IF YOU DO NOT WISH TO BE CHARGED THE CUSTODY FEE?
If you do not wish to be charged after October 1, 2019, please email us with your destinations addresses before October 1, 2019. We will assist you with your funds withdrawals. Note that standard withdrawal fee will still apply.
Q. IF YOU DO NOT WITHDRAW YOUR FUNDS, ARE YOUR FUNDS SAFE WITH COINDELTA?
Please note that Coindelta and it's parent company "Bitfair Technologies Pvt. Ltd." are not liable for the safety of your funds with us.
Q. WHERE CAN YOU WITHDRAW YOUR FUNDS?
You can only withdraw your funds to the respective cryptocurrencies wallet. For example, if you hold BTC, you can only withdraw it to a BTC wallet. DO NOT TRY TO WITHDRAW YOUR CRYPTOCURRENCIES TO YOUR BANK ACCOUNT. Your bank account cannot accept your crypto funds. Either you can withdraw your funds to an exchange or you can use a mobile wallet. Few of the most popular exchanges are Binance, Bitfinex, Coinbase, Okex, HitBTC or Kucoin (Google is your best friend). If you would like to use a mobile wallet, please have a look at Trust Wallet or Coinbase Wallet.
Q. HOW CAN YOU CONTACT US FOR ANY QUERY?
In case you have a query, you can email us at support@coindelta.com. Our telegram group is no longer available. So please beware of Fake Telegram Admins. We are not providing support for Telegram. The only way to contact us is support@coindelta.com.
Q. WHAT IS THE AVERAGE RESPONSE TIME FROM THE SUPPORT TEAM?
After we receive your email, please expect a response time of 1 week. Try not to create multiple tickets for the same issue. We will certainly resolve your issue within 1-2 weeks.
With regards,
Coindelta Team